Einstein Service Agent
Autonomous AI agent resolving customer service issues with natural language understanding.
Einstein Service Agent is Salesforce’s first fully autonomous AI agent designed to revolutionize customer service by handling a broad range of service issues without preprogrammed scenarios. It uses generative AI to create conversational responses grounded in trusted business data, ensuring efficient and accurate resolutions. The agent operates 24/7 across various channels, seamlessly escalating complex cases to human agents when necessary.
Visit Einstein Service AgentOverview
Einstein Service Agent is Salesforce’s first fully autonomous AI agent designed to revolutionize customer service by handling a broad range of service issues without preprogrammed scenarios. It uses generative AI to create conversational responses grounded in trusted business data, ensuring efficient and accurate resolutions. The agent operates 24/7 across various channels, seamlessly escalating complex cases to human agents when necessary.
Key Features
- Autonomous issue resolution, Natural language understanding, Integration with Salesforce CRM data, 24/7 multi-channel support, Seamless handoff to human agents
Links
WebsiteDetails
Pricing:Paid
Source:Closed Source
